FAQ
- What makes Art and Soul Diamond Painting and Accessories kits unique? Our diamond painting canvases are all poured glue in round and square resin drills. Some canvases have additional AB, Soul Dust (mica infused for a soft shimmer), or other specialty drills.
- Are images hand or computer rendered? Both. We have started offering some images with hand rendering. All hand-rendered images are marked in the image description. Any images that do not say hand-rendered are computer-rendered. We are updating all listings but it takes time. We appreciate your patience.
- What are shipping times and policies? It takes approximately 3-6 weeks for your order to be received from the time of order. Shipping times can vary due to global shipping changes, world events, and global holidays. Kits are made to order. We do not stock inventory. When you place an order, the order is sent on to our manufacturer in China. The kit is produced and then packaged for shipping which takes 7-10 days. This time frame depends on the number of orders we have received. Your package will enter the shipping process, be processed through customs and transferred to different carriers to get to you. We do not receive a tracking number to provide you until the final carrier has your package for delivery. We will provide a tracking number as soon as we receive one. If you have questions or issues with your order, please e-mail customer service at info@artandsouldiamonds.com. We are a small business and will answer as quickly as possible, usually within 2-5 business days.
- When will my order be fulfilled? Your order is marked fulfilled when your order is shipped to you. From there, please see the shipping policies for tracking information.
- What are your cancellation policies? Orders may be cancelled within 48 hours of order placement. Our kits are produced on demand, and after 48 hours your kit has already been placed in queue and is being produced. It is not guaranteed that we can make any changes to your order after this time. If you have questions or issues with your order, please e-mail customer service at info@artandsouldiamonds.com. We are a small business and will answer as quickly as possible, usually within 2-5 business days.
- How do I contact Art and Soul Diamond Painting and Accessories? You can reach us (Jessica Mundy or Melissa Brown) by Facebook messenger or e-mail customer service at info@artandsouldiamonds.com. We are a small business and will answer as quickly as possible, usually within 2-5 business days.